Privacy Policy

This privacy policy applies to all our platforms. When we talk about our "Platforms" we refer to all our websites, mobile sites, mobile apps, social media platforms or any other technology or mechanism you may use to interact with us.

This privacy policy describes how we process personal information we collect and/or receive from you.

  1. INFORMATION WE COLLECT AND RECEIVE

    We collect and receive information about you in the following ways:

    1. Information you give us

      This includes any information that you provide to us directly:

      1. by filling in forms on our Platforms;

      2. when you enter a competition, promotion or complete a survey;

      3. by posting comments or content on our Platforms;

      4. when you purchase our products or services;

      5. when you contact us or we contact you and you provide information directly to us.

    2. Information we collect or receive when you use our Platforms

      We collect information when you use our platforms by using cookies, web beacons and other technologies. Depending on how you access and use our platforms, we may receive:

      1. Log information;

      2. Information we infer about you based on your interaction with Platforms, products and services;

      3. Device information (for example the type of device you're using, how you access platforms, your browser or operating system and your Internet Protocol ("IP") address);

      4. Location information.

    3. Information from third-party sources

      We may receive additional information about you that is publicly or commercially available and combine that with the information we have collected or received about you in other ways.

  2. HOW WE USE THE INFORMATION WE COLLECT AND RECEIVE

    We use the personal information we collect and receive for the following general purposes:

    1. to provide you with information, products or services you request from us;

    2. to communicate with you;

    3. to be effective and relevant in the services we provide you;

    4. to provide effective advertising. Many of our Platforms are supported by advertising. We want to enhance our users’ experience by serving advertising that may be useful to them. Some of the ways we do this are by:

      1. showing you advertising based on your online activities, such as the websites and apps you use or the content you viewed, as well as data we have collected about you, data that you have provided to us, or data that we have received from third-party sources;
      2. limiting the number of times you see the same advertising; and
      3. measuring the effectiveness of the advertising we serve.
  3. HOW WE SHARE THE INFORMATION WE COLLECT AND RECEIVE

    1. We don't sell your personal information to third parties for their marketing purposes.

    2. We may share information with:

      1. Our affiliates, in other words, other companies in our group;
      2. Our business partners. We may share non-personally identifiable information with select business partners;
      3. Sellers from whom you purchase goods on our online marketplace;
      4. Other parties in response to legal process or when necessary to conduct or protect our legal rights;
      5. Other parties in connection with certain business transactions. In the event that we restructure or sell any of our businesses or assets, we may disclose your personal information to the prospective buyer of such business or assets or other transacting party;
      6. Companies that provide services to us. Companies that provide services to us or act on our behalf may have access to information about you. These companies are limited in their ability to use information they receive in the course of providing services to us or you;
      7. Third-parties where you provide consent. In some cases, third-parties (often advertisers), may wish to obtain information about you in order to promote their products to you, or for whatever other reason. We may share information with third-parties where you provide consent in the form of explicit opt-in. We will also ensure that your opt-in is explicit and that we provide a clear description of what data would be shared with the third-party. Remember that once you have opted in to allow us to send your information to the third-party, we cannot control what they do with your data; therefore, be sure to investigate their privacy policies before providing permission for us to share your information.
  4. MONITORING OF COMMUNICATIONS

    We may monitor and record our communications with you, including e-mails and phone conversations. Information which we collect may then be used for training purposes, quality assurance, to record details about the products and services you use or ask us about, and in order to meet our legal and regulatory obligations generally.

  5. YOUR CHOICES

    1. You have the right to ask us not to contact you for marketing purposes. You can exercise this right at any time by using any of the various "opt-out" options that we will always provide to you when we communicate with you. We won't send you marketing messages if you tell us not to but we will still need to send you service-related messages.

    2. You can opt-out of getting marketing messages in the following ways:

      1. when we call you as part of a telemarketing campaign, you can tell us if you don't want to receive any more marketing calls;
      2. when we email you, you can use the link in it to opt-out of marketing emails;
      3. when we text you, you can text back to tell us to stop further SMS marketing;
      4. change the cookie settings we hold for you on our website so you don't receive targeted advertising online.
    3. We want to make sure that any data we hold about you is up to date. If you think your personal information is inaccurate, you can ask us to correct or remove it.

    4. You have the right to know what information we hold about you. If you'd like a copy of some or all of your personal information, write to us at fairplay@candide.eu and we will be happy to provide you with a copy of the personal data we store about you in electronic format.

  6. COOKIES

    1. Depending on how you set up your marketing preferences, we may share information about how you've used our website with our advertisers and other companies who offer their services on our platforms.

    2. Our cookies collect information about your usage of our platforms including some anonymised account information which you have already given us, such as your age range. We may use cookies to show you relevant adverts based upon this information. This is called Interest-Based Advertising. You can change your cookie preferences at any time.

    3. Depending on how you have set your cookies preferences, we may also allow Interest Based Advertising partners or content providers to collect information about your browsing behaviour in real time and combine it with information about your browsing behaviour on other sites you may visit to show you adverts and content which are relevant to your interests. We may also share information about your browsing behaviour with other service providers to better understand your usage of our services and provide links to related social media content and advertising which may be of interest to you. You can find out more about our service providers, including our Interest Based Advertising and content partners, or opt-out entirely, at www.candide.eu/terms-conditions.

  7. OUR COMMITMENT TO SECURITY

    Although we cannot guarantee the security of the information collected and received, we do employ a number of safeguards intended to mitigate the risk of unauthorized access or disclosure of your information. We will do our best to protect your personal information and we will use up to date technology that will help us to do this. We will at all times comply with our obligation under law.

  8. LINKS TO OTHER WEBSITES

    Our websites or social media platforms may contain links to and from websites, mobile applications or services of third parties, advertisers or affiliates. Please note that we are not responsible for the privacy practices of such other parties and advise you to read the privacy statements of each website you visit which collects personal information.

  9. INTERNATIONAL USERS

    We are based in and operate from the UK, and, regardless of where you use or access our website, products, or services, your information may be transferred to and maintained on servers located in the UK (or elsewhere in the world). Please note that any information we obtain about you will be stored in accordance with UK privacy laws, regulations and standards, which may not be equivalent to the laws in your country of residence. By providing your personal information to us or by using our websites you consent to the processing and transfer of your personal information to and in the UK (or elsewhere in the world). We might transfer your personal information to places outside the UK or European Economic Area and store it there, where our suppliers might process it. If that happens, we require our suppliers to apply the same security standards as when we process your information in the UK.

  10. CHANGES TO THIS PRIVACY POLICY

    We may update this privacy policy from time to time. Any changes we may make to our privacy policy will be posted on our website.

  11. CONTACT

    Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to fairplay@candide.eu