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Selling Safely Through Covid-19

CandideUK
Published on March 24th 2020
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A close up of a garden
Our aim is simple: to connect local plant sellers with our community of plant lovers. Now, it’s our priority to make sure suppliers are able to continue selling safely and responsibly during these times of change.

1. Switch to online sales with courier delivery

You may not have considered sending your plants in the post, but many can be safely boxed up and delivered. Here’s our guide on how to package your plants for safe delivery, along with how to use couriers.
cardboard box

How to post a plant

CandideUK

New EU guidelines mean that any plants moving in the UK need a plant passport. If you are professionally breeding, or selling plants then you have to be registered as an operator - this is free and you can find out how to register on the Government website.
A wooden table covered in plants in recycled pots

2. Take payment digitally using online services

Taking payments remotely using an online payment platform such as PayPal is the safest way to take money. You can easily send to others in just a few steps, using their email address or phone number. Make sure that the payment has been processed before sending the item. For more details, see payment (T&Cs).
We hope this will not be the case, but in case you do need to report a user, you can do so within our in-app messaging (see below for guidance).
A screenshot of a cell phone

3. Use the in-app chat for any discussions

It’s nicer to talk in person, but for now, keep any discussions via messaging in the app. You can discuss how they will receive their items, when they may be able to expect to receive it, and send any tracking links you have, if you're posting the item. Keep in mind that postal services are taking a little longer at the moment, so it may be worth reminding your buyer of this.
Man holding an elephant ear plant

4. Keep your listings updated

Now that you’ve read our safe selling guidelines, remember to update any marketplace listings, so it’s clear how you will get your items to customers. Write any delivery or postage options clearly in your description to avoid disappointed buyers!
If you are a small business and would like to know more about using the Candide Marketplace, or you would like some support on how to adjust your marketplace listing, ping us a message at marketplace@candidegardening.com.
A cardboard box
Stay safe, keep growing and adhere to latest government guidelines.

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